Refund policy

Thank you for shopping with HappyPet Shop.

We want you to be satisfied with your purchase. If you are not completely happy with your order, we are here to help.

Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it  
• Be in the original packaging  
• Have proof of purchase

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return once opened or used.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.

Late or Missing Refunds

If you have not received your refund yet, please check your bank account again and contact your payment provider, as it may take some time before your refund is officially posted.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the product and packaging so we can assist you.

Return Shipping

Customers may be responsible for return shipping costs unless the item arrives damaged or defective.

Contact Us

If you have any questions about your return or refund, please contact our support team and we will be happy to assist you.

Contact.happypetshop12@gmail.com